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App FAQ – iOS

Have a question about using the app? Read through our FAQs below. If you can’t find an answer to your question, please email our support team. We’re here to help.

 

Subscriptions & login

 

Q: I’ve purchased the subscription, but still can’t log in?

A: After purchasing the subscription, you will need to register in the app. You’ll be redirected to fill in your details automatically. Alternatively, do this by tapping “Sign Up” on the landing page.

If you’ve subscribed before and have an existing account, you can sign in by tapping “Login”.

Remember: This is a different account to that you might have for the Deliciously Ella website and different log in details to your Apple ID)

 

Q: I still haven’t received my “Forgot Password” email

A: Make sure to check your junk / spam folders. If you still haven’t received it, feel free to contact us via email and we can check manually. In some cases, we found that our systems cannot match a given address, so ensure you have entered the correct email used to sign up.

If this is the case, you can register again by tapping “Sign Up”. Don’t worry – each subscription is linked to your unique Apple ID so you will only ever be charged once.

 

Q: I am subscribed, but the app states “No Valid Subscription”?

A: This is very rare but if you are experiencing this, we suggest uninstalling and reinstalling the app clears anything that might be causing an issue.

If this doesn’t work, please double-check that the subscription is still active. You can do this on your iOS device: Settings -> Your name: Apple ID, iCloud, Purchases & Media -> Subscriptions

 

Q: How do I unsubscribe from the app?

A: You can manage your subscriptions in your iOS device. Go to Settings -> Your name: Apple ID, iCloud, Purchases & Media -> Subscriptions

After cancelling, your subscription will run until the end of the billing period, so you can still enjoy our great content until then. If you wish to change your mind you can re-subscribe at any time.

 

Features

 

Q: How do I convert ingredients to Imperial or Metric measurements?

A: By default, the app displays the most appropriate unit of measurement depending on your location.

However, if you would like to manually change this, you can adjust in your Account by tapping into the ‘Me’ tab on the navigation bar.

 

Q: Can I play yoga videos on my Google Chromecast?

A: Yes! We have listened to your feedback and recently made a change that enables viewing video content on the app via Google Chromecast. When there is a Chromecast device within range, you’ll find the Chromecast icon on the Wellness landing page. 

 

Q: Does the app support Family Sharing?

A: We are working on adding Family Sharing support for the iOS app. Please look out for an update in the release notes in the App Store for when it’s live. 

 

Q: Do you offer a version of the app in German?

A: Yes! If your device’s settings are set to the German language, the app will serve content and functionality to you in German. Please remember to view the screens in German. 

 

Q: How do I change the language of my App?

A: We offer our App in both English and German. If your phone language is set to German, our App will also appear for you in German. You can also alter this in the ‘Settings’ section on your phone clicking into the App icon and changing the language.

 

Q: Can I order products from the Shop to Germany? 

A: Yes, we are so happy to offer international shipping of our products to Germany.