app faqs – android
Have a question about using the app? Read through our FAQs below. If you can’t find an answer to your question, please email our support team. We’re here to help.
Subscriptions & login
Q: I’ve purchased the subscription, but still can’t log in?
A: After purchasing the subscription, you will need to register in the app. You’ll be redirected to fill in your details automatically. Alternatively, do this by tapping “sign up” on the landing page.
If you’ve subscribed before and have an existing account, you can sign in by tapping “login”.
Remember: this is a different account to that you might have for the deliciously ella website.
Q: I still haven’t received my “forgot password” email
A: Make sure to check your junk / spam folders. If you still haven’t received it, feel free to contact us via email and we can check manually. In some cases, we found that our systems cannot match a given address, so ensure you have entered the correct email used to sign up.
Q: I am subscribed, but the app states “no valid subscription”?
A: This is very rare but if you are experiencing this, we suggest uninstalling and reinstalling the app clears anything that might be causing an issue.
If this doesn’t work, then please double-check that the subscription is still active. You can do this on your Android device by opening the Google Play Store. Then, tap into Menu > Subscriptions and check the subscription status.
You can also take a look here for more support: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
Q: How do I unsubscribe from the app?
A: You can manage your subscriptions in the Google Play Store. Tap into Menu > Subscriptions.
After cancelling, your subscription will run until the end of the billing period, so you can still enjoy our great content until then. If you wish to change your mind you can re-subscribe at any time.
Q: How do I convert ingredients to imperial or metric measurements?
A: By default, the app displays the most appropriate unit of measurement depending on your location.
However, if you would like to manually change this, you can adjust in your setttings by tapping into ‘me’ on the tab bar.
Q: Can I play yoga videos on my Chromecast?
A: Yes! We have listened to your feedback and recently made a change that enables viewing video content on the app via Google Chromecast. When there is a Chromecast device within range, you’ll find the Chromecast icon on the wellness page.
Q: Can I order products from the shop to Germany?
A: Yes, we are so happy to offer international shipping of our products to Germany.